There is something about customer support that makes you like them or hate them. Its the way they talk, the feeling that you get about they knowing how to solve your problem, their eagerness to fix your problem, and finally they actually being able to do it without having to ask you stupid things . Its like going to a hotel and liking the service.
Having talked to GoDaddy couple of times now, they have a great set of folks sitting at their customer support. You get the feel that they can solve any problem with ease. They asked for my to call me back if the call disconnects, and when I said I am in India, he said "thats no problem". One really stupid of them is they do not advertise their toll free number on the website! I had to Google for it so that call call for free from Skype.
On a related note, setting up a domain name and pointing it to a hosting server is so damn complicated for a novice like me. All the cname, nameserver, and all the crap that comes with it, and if you get one step wrong, you are doomed! Its impossible to find out where you went wrong!
I Fight For The Users
5 months ago
